Last Updated: March 2026
At CamWatch, we are committed to delivering high-quality CCTV installation and security services. This policy is designed to be fair and transparent for all our customers.
| Cancellation Timing | Refund Applicable |
|---|---|
| More than 48 hours before the scheduled appointment | 100% full refund of any advance paid |
| Between 24 and 48 hours before the appointment | 50% refund of the advance amount |
| Less than 24 hours before the appointment | No refund (technician scheduling costs apply) |
| After installation is completed | No refund (service fully rendered) |
If any equipment supplied by CamWatch is found to be defective at the time of installation, we will replace the defective unit at no additional cost within 7 working days. If unavailable within 7 days, a full refund for that specific equipment will be processed.
All installations are covered by a 1-year workmanship warranty. Issues directly related to our installation quality will be resolved free of charge. If unresolved within 3 visits, a partial or full refund of labour charges may be considered.
All refund requests will be acknowledged within 24 hours and processed within 5–7 working days.